Privacy Policy

To effectively protect the privacy of Buysbuying users and optimize their user experience, we have updated this Privacy Policy (Revised Version) in accordance with current laws and regulations, outlining the policies and measures we adopt regarding the collection, management, and protection of users' personal data. This Privacy Policy applies to all services provided by Buysbuying, whether you access these services via a PC, mobile device, or any other device.

For any questions regarding this Privacy Policy or related matters, you may contact us at any time by accessing the Buysbuying online customer service system, using our official Buysbuying service account, or by calling our customer service hotline.

This Privacy Policy will help you understand the following information:

1. What information will we collect from you?

2. How do we use your information?

3. With whom will we share your information?

4. How do we protect your information?

5. How long will we retain your information?

6. How do you exercise your rights regarding your personal data?

7. Dispute Resolution / How to Contact Us

8. How will we notify you of any revisions to this policy?

9. Hong Kong Privacy Policy Compliance Statement

10. Privacy Policy for Location, Navigation, and Ride-Hailing Services

1. What information will we collect from you?

Typically, you may visit our company website without disclosing your identity or providing any personal information. However, to facilitate your use of our services, you may choose to provide the following information to us in certain circumstances.

1) Information you provide to us. When you register for a Buysbuying account, we will store the basic information you provide: your email address and password. If you choose, when you use our services, you may also provide additional personal information, including your name, gender, photo, date of birth, phone number, country/region, education, and work experience.

2) The actions you perform. When you use our services, we automatically collect certain information to help these services better meet your needs. This information includes:

Your search history

Products/stores you've visited

Date, timestamp, and your communication with the customer service department.

Your location

facility information

IP addresses and cookie data

2. How do we use your information?

We or our partners may use your information to provide and enhance services, offering you websites or mobile applications that deliver personalized experiences, including:

1) To contact you in your name, enter into a contract with you, provide you with our services, ensure your compliance with our legal obligations, protect your vital interests, or utilize such interests in the public interest, so that we may better serve you.

We provide payment processing and account management, operate, measure, and improve our services, and ensure that our services remain secure, reliable, and operational.

We will contact you via email, telephone, SMS, email, or push notifications on your mobile device to resolve account issues, handle disputes, collect outstanding fees or amounts, or take other necessary actions to provide you with customer service.

To detect, prevent, mitigate, and investigate fraud, security vulnerabilities, or potential prohibited or illegal activities.

We exercise our membership agreements, this Privacy Policy, other notices, or other policies, and provide you with further services as described in the information we collect from you.

2) While safeguarding your rights and freedoms, we will use your personal information to pursue our legitimate interests. We have taken measures to strike a balance between our interests and your interests, including:

We aim to improve our services—for example, by providing information regarding any paused or conflict pages encountered by members—so that we can identify and resolve these issues, thereby delivering a better user experience for you.

Based on your communication preferences, we will provide targeted marketing, service updates, and promotional activities.

Where applicable under applicable law, we will contact you via email or mail to provide you with coupons, discounts, and special promotional offers; we will also solicit your feedback through surveys or questionnaires and keep you informed about our services.

We invite you to become our partner—whether via email, phone call, SMS, email, or push notifications on your mobile device—to join us and participate in our projects.

We may contact you regarding public policy matters or other issues relating to your ability to use our services, which may include inviting you to participate in petitions, write letters, make phone calls, or engage in other activities related to public policy.

I welcome your valuable suggestions.

We use GA/Baidu API to measure the visit and click-through rates of pages at all levels across our website and mobile applications, as well as other promotional performance metrics.

Measure seller performance (e.g., using shipping tracking information provided by the seller and the shipping service provider, or by Buysbuying).

Monitor and enhance the information security of our website and mobile applications.

3) With your consent, we may use your personal information for the following purposes:

We offer you marketing and promotional opportunities via phone calls, email, SMS, or other messaging channels—including coupons, discounts, and special offers—through our platform. You may also explore relevant website content, monitor your shopping cart, track your favorite items, and add products to your favorites list as well as follow the sellers you prefer.

We provide you with marketing and promotional campaigns from other Buysbuying business members.

We provide you with third-party marketing promotions, including coupons, promotional offers, discounts and special deals, opportunities to use third-party services, and website content featuring products and services you may like.

We use your sensitive personal information to facilitate certain types of transactions.

You have the right to cancel this agreement at any time.

We may use technologies deemed to be for automated decision-making or analysis. We will not use automated decision-making technologies to make decisions that could significantly affect you, unless such a decision is an essential part of the contract between you and us, and we use such technologies only with your consent or as required by law.

Please note that, unless you consent, we will not share your personal information with any advertisers. Without the permission, knowledge of, or presence of the guardian, we will not request personal information from children or persons lacking legal capacity, nor will we send any requests for such information to them.

3. With whom will we share your information?

Without your consent, we will not sell, lease, or otherwise disclose your personal information to any third party for marketing or advertising purposes. To ensure that we can provide you with our operational services, comply with our legal obligations, fulfill our membership agreements, facilitate our marketing and advertising activities, and prevent, detect, mitigate, and investigate fraud or illegal activities related to our services, we may share your information with the following parties for the following purposes:

1) Visit the relevant group companies of Buysbuying; this information may be used for the following purposes:

l Provide jointly offered content and services (such as registration, transactions, and customer support).

To assist in the detection, investigation, mitigation, and prevention of fraud and illegal activities, breaches of membership agreements, and information security vulnerabilities.

Refine products, websites, applications, services, tools, and marketing communications.

You consent to Buysbuying's affiliated companies using your information to send you marketing communications, provided that you also consent to receive such marketing communications from Buysbuying's affiliated companies or from other companies permitted by law.

2) Provide to the following service providers and financial institution partners:

A third-party service provider that assists us in providing services and payment processing services, helping us prevent, detect, mitigate, and investigate potential illegal activities, breaches of membership agreements, fraud, and/or security vulnerabilities, as well as in facilitating payment collection, joint management and incentive programs, and related credit card and other business operations.

We collaborate with third-party financial institutions to provide you with access to their services, enabling them to offer joint content and services (such as registration, transactions, and customer support). These third-party financial institution partners may use your personal information and may send you marketing communications solely in response to your service requests.

For third-party shipping carriers (such as DHL, SAL, FBA, etc.), we will share shipping addresses, contact information, and shipping tracking data to facilitate the delivery of purchased items and other shipping-related communications.

3) To law enforcement agencies, public security organs, or other judicial authorities or organizations

It shall comply with legal obligations, procedures, or requirements.

To comply with our Service Terms, as well as other agreements, policies, and standards, including any investigation into potential violations.

Detect, prevent, or otherwise address security, fraud, or technical issues.

In accordance with legal requirements or permissive provisions, we protect the rights, property, or security of ourselves, our users, third parties, or the general public (including the exchange of information with other companies and organizations to prevent fraud). We will only disclose information that we deem relevant to an investigation or inquiry, such as name, city, state, ZIP code, telephone number, email address, member account details, IP address, fraud complaints, etc.

4) Change of ownership

If we are merged with or acquired by another company, we may share your information with them in accordance with our Privacy Policy. In such cases, we will require the new entity to comply with this Privacy Policy when processing your information. If we intend to process your information for purposes not set forth in this Privacy Policy, you will be promptly notified of such new uses of your personal information.

4. How do we protect your information?

Your personal information will be accessed from and processed on our servers. Regardless of where your personal information is stored, we are committed to protecting the privacy and integrity of your personal information. Your personal information will be under the control of our technology and organization, and will be governed by our policies and procedures (including this Privacy Policy). When we collect information from you, we will provide you with clear and comprehensive information regarding the future use of such information. You may, at your discretion, provide us with all or part of the information we wish to collect; alternatively, you may inform us which specific information you wish to provide or which you do not wish to provide, and we will respect your preferences. Our company guarantees the security and quality of the information you provide to us, whether in physical or electronic form.

Note: Some countries, regions, or organizations may not have stringent laws and regulations to protect your personal information. Nevertheless, our company will still process your personal information in such jurisdictions in accordance with the procedures set forth in this Privacy Policy.

5. How long will we retain your information?

Once you have successfully registered your Buysbuying account, we will permanently retain your personal information. Additionally, we may delete your personal information in advance upon your request. However, we will retain this data in accordance with our legal obligations.

6. How do you exercise your rights regarding your personal data?

Under normal circumstances, we will require you to use your personal information when collecting such information. Additionally, we may request your consent each time before using your personal information. You may also proactively learn about how your personal information is used through various channels, such as newspapers or the internet. If you discover any unauthorized use of your personal information, you may contact us via telephone or online to jointly investigate the underlying causes and take appropriate protective measures to safeguard your personal privacy.

At the same time, regarding the personal information you hold, you may access, amend, or delete your data, or limit or refuse our processing of your data:

1) Access and correction. You can log in to your account to view, review, and update most of your personal profile information. If your personal information has changed or becomes inaccurate, please update it promptly.

2) Inquiries. If you wish to determine whether any fees apply, please contact us in accordance with the applicable national laws.

3) Limitations and Objections. In certain circumstances, you may request that we cease processing any personal information you hold, except for purposes of our storage. However, please note that we may not be able to provide all services and customer support available to members (subject to obtaining this privacy policy notice and authorization under the membership agreement) if you request that we cease processing part or all of your personal data, or if you withdraw your consent (where applicable) to the purposes for which we process or disclose your personal data under this privacy policy. If we have legitimate grounds (e.g., to uphold legal claims or to protect others), we may resume processing such personal information.

4) Deletion. At your request, we may close your account as soon as possible—subject to your account activity and applicable national laws—and delete access to your personal data by third parties.

7. Dispute Resolution / How to Contact Us

If you have any questions or complaints regarding this Privacy Policy or our manner of processing your personal information, you may contact our office at RM 517, NEW CITY CENTRE, 2 LEI YUE MUN ROAD, KWUN TONG, HONG KONG, via any available means of communication.

Data Controller: Buysbuying

Email address: info@buysbuying.com

Your right to lodge a complaint with the data protection regulatory authority remains unaffected.

8. How will we notify you of any revisions to this policy?

We will publish the updated version of this Privacy Policy here and notify our users via the Buysbuying website or mobile app of any material changes to this Privacy Policy. Please regularly visit this page to stay informed about any updates or amendments to this Privacy Policy.

9. Hong Kong Privacy Policy Compliance Statement

We comply with the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong) governing the protection of your personal data. Your information will be collected, processed, and securely stored solely for purposes directly related to our services. We will not disclose your personal data to third parties, unless required by law or with your explicit consent.

10. Privacy Policy for Location, Navigation, and Ride-Hailing Services

As our Buysbuying services continue to evolve, we have now added location-based, navigation, and ride-hailing services. To help you fully understand how we collect, use, share, and protect your personal information when using these new features, we are providing the following additional information, which forms an integral part of this Privacy Policy:

1) Location Services. When you use the location features we provide (such as determining your current location, viewing nearby stores, or accessing delivery addresses), we may, upon your authorization, collect your precise or approximate location information (including GPS, Wi-Fi, and base station location data) as well as the time at which you accessed these location features. We will use this information solely to provide location-related services, and will only request permission to enable location services when you use the corresponding features. You may disable location permissions at any time via your device's system settings; disabling this feature will not affect the use of other features.

2) Navigation Services. When you use the navigation features we provide, with your authorization, we may collect information such as your departure point, destination, route, and location trajectory, in order to plan your route, estimate your estimated arrival time, and provide real-time navigation guidance. To ensure the accuracy and stability of our navigation services, we may share necessary positioning and route information with our partner map and navigation service providers, and only for the purpose of delivering the navigation services you have requested.

3) Ride-hailing service. When you use our ride-hailing service, with your authorization, we may collect your vehicle location, departure and destination points, travel route, contact information, and payment details required to complete your ride, for purposes such as matching you with a suitable vehicle, planning your route, calculating fares, ensuring your travel safety, and handling post-service matters. To complete your ride, we may share the necessary location data, contact information, and travel details with the driver or partner ride-hailing service provider undertaking your trip, and such sharing will be limited to the purposes of completing this specific ride and necessary communication.

4) Storage of Your Information and Your Rights. We will retain your location, navigation, and trip information only for the duration necessary to fulfill the purposes of the aforementioned services, and will promptly delete such information upon your request or in accordance with applicable legal requirements. You may, at any time, access, correct, or delete your location history, navigation records, and trip records via the relevant feature pages; you may also disable or withdraw your relevant permissions. Withdrawing your permissions shall not affect any processing already carried out by us based on your prior authorization.

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By using the Buysbuying website and its mobile application, you accept our rules and policies regarding your personal information and expressly agree to our collection, processing, use, and storage of your personal information pursuant to this Privacy Policy.

You acknowledge that you have read and understood this Privacy Policy.

If you do not agree to this Privacy Policy, you will be unable to use these services. Should you change your mind in the future, you may withdraw your consent to our use of your personal information in accordance with this Privacy Policy.